Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, please email us and let us know within 14 days of receiving your order, and we’ll do our best to make it right. Due to the nature of our products, used items cannot be returned, but we’re always happy to help with exchanges, store credit, or addressing any concerns.
How do I use Tea Butter?
Anytime your skin feels like it needs hydration! Sydney recommends cleansing the skin before bed and applying it at night once the skin is dry.
What is in Tea Butter?
Unrefined Shea Butter, Olive-Derived Squalane Oil, Arrowroot Powder, Green Tea Oil, and Natural Vitamin E Oil
What is the difference between unrefined and refined shea butter?
Great question! Most commercial shea butters are refined or made from shea-esters - meaning they've been processed, stripping away many natural nutrients like vitamins, antioxidants, and reducing the amount of beneficial fatty-acids.
Why does my Tea Butter feels or smell slightly different sometimes?
Because we use pure, unrefined shea butter, some batches may have a slightly stronger natural, nutty scent than others. Depending on storage conditions, you may notice small grains when you touch your Tea Butter that melt as they warm on your skin. This is completely natural and does not affect the quality, benefits, or safety of the product. It’s simply the shea butter’s natural fatty acids re-crystallizing.